Secrets of the Nile Series ( What the River Knows, Where the Library Hides) by Isabel Ibañez

Yes, we prioritize customer security and privacy. Our website uses secure encryption for transactions , and we partner with trusted payment gateway Razorpay to ensure safe purchases.

Simply browse our collection, add items to your cart, and proceed to checkout.

We accept credit/debit cards, UPI, Cash on delivery and other secure payment options.

Once your order is shipped, you’ll receive a tracking number via email.

The COD charge covers additional processing and handling costs associated with collecting payments at the time of delivery. This includes courier service fees and administrative expenses. We recommend using online payment methods to avoid this extra charge.

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Our RETURN/REPLACEMENT/REFUND policy only applies if the books are damaged. The policy lasts 3 days. If 3 days have passed since delivery, we can’t offer you any refund or exchange.

The customer must shoot a short video clip while unpacking the order. If the customer needs to raise a ticket for return/replacement/refund, the unpacking video is mandatory. We cannot provide any of the compensation for customers who do not have the video.

To be eligible for a return, your item must be unused.

Damages covered under refund/return/replacement policy only include:

1. Severe spine damages, due to which pages are coming apart.
2. In transit damages [corner bents/little dents/cover scratches does not come under this]
3. More than 2 pages are misprinted.
4. More than 2 pages are torn.
5. More than 2 pages are missing.
6. Smudge making the pages unreadable. There should be more than 2 pages like this to qualify for replacement.

Apart from the above mentioned issues, refund/reshipment/replacement will also be granted if books are missing in the order/wrong books are delivered. The unpacking video is mandatory for this one too.

Refund is only given if the books are not available in stock else replacement will given.

PS: Sets like Harry Potter/Lord Of The Rings include boxes, which is delicate and might get damaged in transit. Our return/refund/replacement policy does not cover the damages if any to the outer box. If books are damaged, it will come under our policy.

PS: Pre loved books are not eligible for return/replacement due to any kind of damage.

We do not have an automatic refund system. Customers have to message us on WhatsApp support number 8700836613 for refund if their prepaid orders are returned to the origin.

ORDER CANCELLATION POLICY

Orders can only be cancelled until 6 hours after placing the order because we provide our customers with 24 hour order shipment. An order which is picked up by the courier, in transit or out for delivery, cannot be cancelled. Full refund will be processed for orders cancelled within the specified time frame. Orders cannot be altered after placing. Address and contact details cannot be changed after shipment. We only accept order cancellation requests on our WhatsApp support number 8700836613

PRE LOVED BOOKS CONDITION GUIDE:

Very Good: The best condition at which you can find second hand books

Good: Good condition. May have little folds/dents

Readable: Little old. Yellow pages.

SHIPPING RETURNS/REPLACEMENTS:

Our courier service will pick up the book to be returned from the customer’s doorstep. We ourselves will pay the shipping costs for returning/replacing the item. The customer does not need to bother about anything.

In cases, when a shipment is undelivered/returned to us due to some reasons from the courier’s side, the customer will receive a full refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Customers are requested to drop in a message on 8700836613 [WhatsApp] for claiming returns/refunds/replacements.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account statement again.

Then check for a mail you have received from razorpay to track your refund.

If you’ve done this and you still have not received your refund yet, please contact us at  8700836613